CrocoSlots Casino Privacy Policy

At CrocoSlots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at crocoslots.com or use any of our services. By accessing our platform — whether through desktop, mobile browser, or the CrocoSlots Casino app — you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions regarding how we handle your data.

1. Who We Are

CrocoSlots Casino is operated by Metlait SRL, a company registered in Costa Rica. We hold a valid gaming licence issued by the Tobique Gaming Commission (Licence No. 0000064). As the data controller responsible for your personal information, we are committed to maintaining the highest standards of data security and transparency. If you need to reach us regarding any privacy concern, please contact our support team at support@crocoslots.com.

2. Information We Collect

When you register for a CrocoSlots account or interact with our services, we may collect the following categories of personal data:

2.1 Registration and Account Data

Full name, date of birth, and gender
Email address, home address, and phone number
Username, password (encrypted), and account preferences
Nationality and country of residence

2.2 Financial and Payment Data

Payment method details (Visa, Mastercard, Skrill, Neteller, ecoPayz, and others)
Cryptocurrency wallet addresses (BTC, ETH, USDT, and other supported coins)
Transaction history, deposit and withdrawal records
Identity verification documents required under anti-money laundering regulations

2.3 Technical and Usage Data

IP address, browser type, and operating system
Device identifiers and session data
Pages visited, games played, and time spent on the platform
Referral source and marketing campaign tracking data

2.4 Communications Data

Messages exchanged with our live chat support team
Email correspondence sent to support@crocoslots.com
Survey responses and feedback submissions

3. How We Use Your Information

We at CrocoSlots use the personal data we collect for a number of legitimate purposes. These include operating and improving our services, processing your financial transactions, verifying your identity, and ensuring compliance with our regulatory obligations under the Tobique Gaming Commission licence. Specifically, we use your data to:

Create and manage your CrocoSlots Casino account
Process deposits and withdrawals through your chosen payment method
Verify your identity and age to prevent underage gambling
Send you promotional communications, including CrocoSlots bonus codes, free spins offers, and no deposit bonus codes — where you have opted in
Administer our VIP Program and CrocoCoins loyalty rewards
Detect and prevent fraud, money laundering, and problem gambling
Respond to your queries submitted via live chat or email
Comply with applicable laws and regulatory requirements
Improve our platform, game selection, and the overall user experience

4. Legal Basis for Processing

Our CrocoSlots data processing activities are carried out on the following legal grounds:

Contractual necessity — we need your data to provide the services you have signed up for, including processing transactions and managing your account
Legal obligation — we are required by law to collect and retain certain information for AML, KYC, and responsible gambling compliance
Legitimate interests — we process data to detect fraud, ensure platform security, and improve our services
Consent — where you have opted in to receive marketing emails, promotional offers, or CrocoSlots bonus codes for existing players

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the CrocoSlots platform to enhance your browsing experience, remember your preferences, and analyse site traffic. These technologies help us understand how players interact with our site — including how users complete the CrocoSlots Casino login process and navigate between game categories. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

The types of cookies we use include:

Essential cookies — necessary for core site functionality, including secure login and session management
Analytics cookies — help us measure site performance and identify areas for improvement
Marketing cookies — used to deliver relevant promotional content, including free spins offers and no deposit promotions
Preference cookies — remember your language and regional settings

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating the CrocoSlots Casino platform. These may include:

Payment processors and financial institutions that handle your deposits and withdrawals
Identity verification and KYC service providers
Game software providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and others
Fraud prevention and security analytics companies
Regulatory bodies including the Tobique Gaming Commission, where disclosure is legally required
Email marketing and CRM platforms used to send you promotional communications

All third parties we engage are required to handle your data securely and in accordance with applicable data protection standards. We ensure that appropriate contractual safeguards are in place before any data is transferred.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain financial and identity records for a minimum of five years following the closure of your account. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.

8. International Data Transfers

As CrocoSlots Casino operates globally — serving players from Australia, New Zealand, Canada, and across Europe — your personal data may be processed in countries outside your country of residence. Wherever such transfers occur, we ensure that appropriate safeguards are in place to protect your information, including standard contractual clauses and equivalent data protection measures.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct any inaccurate or incomplete data
Right to erasure — in certain circumstances, you may request the deletion of your personal data
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us directly at support@crocoslots.com. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

10. Security of Your Data

We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our CrocoSlots platform uses SSL encryption across all pages, including during the CrocoSlots login process and payment transactions. Access to your data is restricted to authorised personnel only, and all staff are trained on data protection obligations. Despite these measures, no online system is completely infallible, and we encourage you to use a strong, unique password for your account.

11. Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered an account with us, we will immediately suspend the account and delete all associated personal data. We use age verification procedures as part of our CrocoSlots Casino account registration process to enforce this policy.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by email or by posting a prominent notice on the CrocoSlots website. We encourage you to check this page periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at CrocoSlots Casino, please do not hesitate to get in touch with us:

Email: support@crocoslots.com
Operator: Metlait SRL, Costa Rica
Regulator: Tobique Gaming Commission (Licence No. 0000064)

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust in CrocoSlots Casino matters to us, and we will always strive to handle your personal information with the care and respect it deserves.

Content updated: July 23, 2026